🔄 Returns & Exchanges Policy
At PAFI Store, your satisfaction is our priority. We want you to love your purchase, but if something isn't right, we're here to help.
📋 Return Conditions
You may return or exchange items within 14 days of delivery if:
- The item is unused and unworn
- All original tags are attached
- The item is in its original packaging
- You have the receipt or proof of purchase
❌ Non-Returnable Items
The following items cannot be returned or exchanged:
- Underwear and swimwear (for hygiene reasons)
- Items marked as "Final Sale" or "Non-Returnable"
- Items that have been worn, washed, or altered
- Items without original tags or packaging
🔄 How to Request a Return
To initiate a return or exchange:
- Contact our customer support team within 14 days of receiving your order
- Provide your order number and reason for return
- Wait for approval and return instructions
- Ship the item back in its original condition
💰 Refunds
Once we receive and inspect your return:
- Approved returns will be refunded within 5-7 business days
- Refunds are issued to the original payment method or as store credit
- Original shipping fees are non-refundable
📦 Exchanges
Want a different size or color? We're happy to exchange your item for another, subject to availability. Exchanges follow the same conditions as returns.
⚠️ Damaged or Defective Items
Received a damaged or defective item? Contact us immediately with photos of the issue. We will arrange a replacement or full refund at no extra cost to you.
📞 Need Help?
If you have any questions about our returns policy, please don't hesitate to contact our customer support team. We're here to assist you!